Users of mpochas ask questions across several key areas: how to set up and secure an account, how deposits and withdrawals work through DANA, e-wallet, mobile banking, and bank virtual accounts, what football tournaments and live-dealer games are available, and how to manage account settings. This page answers the most common questions we receive from our community.
Our FAQ covers account registration, payment methods, game categories, loyalty tiers, and account security. If your question is not answered here, our support team is available through standard channels. For detailed information about our service scope, jurisdiction restrictions, and legal obligations, please review our terms and conditions or legal notice.
Browse the topics below to find answers to your question. Each section groups related questions so you can quickly locate the information you need. If you need further assistance after reading this FAQ, contact our support team — they can help with account-specific issues, transaction disputes, or technical problems.
Account and registrationhow to start, KYC verification, password recovery
Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
Games and marketsfootball betting, live-dealer tables, slots, esports coverage
Account management and supportloyalty tiers, account controls, live chat availability
Find answers to frequently asked questions about mpochas. Use the accordion below to expand each question and read the answer. If you need help beyond these FAQs, our support team is ready to assist.
Account and registration
We at mpochas provide our services only where local law permits. Our platform is available in supported jurisdictions across Southeast Asia, including regions where online gaming is legally permitted. Users are responsible for verifying that access and use of mpochas comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether mpochas is available in your area, contact our support team and we can clarify your situation based on your location.
If you forget your password, visit the member login page and click the password recovery link. Enter your username or email address, and we will send you a password reset link to your registered email. Click the link in the email to create a new password. The reset link expires after a set period, so complete the process promptly. If you do not receive the email, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone or through live chat.
Payments and transactions
We do not charge fees on deposits or withdrawals on mpochas. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may apply their own fees depending on your account type and transaction method. Virtual accounts from mobile banking, local payment, online payment, and e-wallet typically do not incur fees for transfers. Check with your payment provider if you have questions about their charges. All transaction fees are transparent and displayed before you confirm your deposit or withdrawal.
Withdrawal requests on mpochas are reviewed during standard business hours. Most withdrawals are processed within one business day, though the exact timeframe depends on your payment method and whether your account requires additional verification. Your first withdrawal may take longer if we need to verify your identity (KYC). Once approved, the funds are sent to your registered payment method — mobile banking, local payment, online payment, or your bank account — and arrive according to that provider's processing time. You can check the status of your withdrawal in your account history anytime.
Games and markets
We at mpochas cover major football leagues and tournaments, including Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, and Premier League. Our markets include match outcomes, goal totals, player performance, and live in-play betting during matches. We also offer coverage of other sports such as MotoGP and badminton. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments.
Account management and support
Our loyalty tier programme rewards active users on mpochas with benefits as they accumulate activity. You earn points through deposits, wagers, and gameplay across all categories — football, live-dealer, slots, and esports. As you progress through tiers, you unlock perks such as bonus offers, faster withdrawals, and dedicated support. Your tier status is visible in your account dashboard. The programme is designed to recognise and reward our most engaged users. Tier benefits vary, so check your account to see what rewards are available at your current level.
We provide several account-control tools on mpochas to help you manage your experience. You can update your profile information, change your password, and review your transaction history anytime. You can also manage your notification preferences and choose how you receive updates from us. Your account settings allow you to control your email and SMS communications. If you need to close your account or have other account-related requests, contact our support team and we will assist you. All account changes are logged for your security.
Our support team is available through live chat during standard business hours. You can also reach us by email anytime, and we will respond within a reasonable timeframe. Live chat is the fastest way to get help with account issues, payment questions, or technical problems. If you contact us outside business hours, your message will be queued and answered when our team returns. For urgent issues, try live chat first — our team will help you or direct you to the right resource.