mpochas Privacy Policy

This page describes what we collect when you use mpochas and how we keep that data protected. We at mpochas take your privacy seriously. When you create an account, deposit funds, or engage with our games and markets, we collect information necessary to operate our platform, process your transactions, and comply with financial regulations. We do not sell your personal information to third parties, and we use industry-standard encryption to protect your data.

Our privacy practices apply to all users who access mpochas through web browser or mobile app. We collect data in several categories: account information (name, email, date of birth), payment details (deposit and withdrawal records), game activity (bets placed, results, account balance), and device information (IP address, browser type). Each category serves a specific purpose, which we explain in detail below.

You have rights over your personal information. You can request access to your data, ask us to correct inaccuracies, or request deletion subject to legal obligations. This policy explains how to exercise these rights and how to contact us if you have questions about our data practices.

What Data We Collect on mpochas

We collect account information when you create an mpochas profile. This includes your name, email address, date of birth, phone number, and residential address. We use this information to set up your account, verify your identity, and contact you about your account if needed. We also collect payment information when you deposit or withdraw funds. This includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), transaction amounts, and timestamps. We do not store full payment card details; payment processors handle sensitive card information directly.

We collect game activity data when you engage with our platform. This includes bets placed, game outcomes, account balance changes, and withdrawal requests. We maintain this record so you can audit your activity anytime and so we can resolve disputes fairly. We also collect device and access information: your IP address, browser type, operating system, and login timestamps. This helps us detect fraudulent activity and maintain platform security.

We may collect additional information during account verification (KYC). This includes identity documents (passport, national ID, driver's license) and proof of address (utility bill, bank statement). We use this information to comply with financial regulations and prevent money laundering. We store these documents securely and delete them after the verification period unless we are required by law to retain them longer.

How We Use Your Data

We use your account information to set up your mpochas profile, process your deposits and withdrawals, and communicate with you about your account. We use payment data to record transactions, reconcile your account balance, and comply with financial regulations. We use game activity data to calculate payouts, resolve disputes, and maintain accurate account records. We use device and access information to detect fraud, prevent unauthorized access, and maintain platform security.

We may use your email address to send you account notifications (login alerts, withdrawal confirmations, verification requests). We do not send marketing emails unless you opt in. You can manage your communication preferences in your account settings anytime.

We use aggregated, anonymized data to improve our platform. For example, we analyze which games are popular, which payment methods are most used, and which regions have the most active players. This analysis helps us optimize our service, but it does not identify you personally.

Third-Party Data Processors and Sharing

We work with third-party processors to operate mpochas. Payment processors handle your deposit and withdrawal transactions. These processors comply with industry security standards and do not use your data for their own purposes. We also work with hosting providers who store our servers and databases. Our servers may sit outside your jurisdiction, but we maintain the same data protection standards regardless of server location.

We do not share your personal information with third parties for marketing or advertising. We may share information with law enforcement or regulatory authorities if required by law. We may also share information if we believe it is necessary to prevent fraud, protect our platform, or enforce our terms.

If mpochas is acquired or merged with another company, your data may be transferred as part of that transaction. We will notify you of any such change and give you the opportunity to request deletion if you prefer.

Cookies and Tracking Technologies

We use cookies to remember your login information and maintain your session on mpochas. These cookies are essential for the platform to function. We also use cookies to track your activity within our platform so we can analyze usage patterns and improve our service. You can disable cookies in your browser settings, but this may affect your ability to use mpochas.

We do not use cookies to track you across other websites. Our cookies are limited to mpochas and do not follow you to third-party sites.

Your Rights and Data Access on mpochas

You have the right to access your personal information. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within a reasonable timeframe, typically within standard business hours.

You have the right to correct inaccurate information. If your name, email, or address is wrong in our system, you can update it through your account settings or request our support team to make the change.

You have the right to request deletion of your personal information, subject to legal obligations. If you want to close your mpochas account and have your data deleted, contact our support team. We will delete your information except where we are required by law to retain it (for example, transaction records for financial compliance).

Data Security and Retention

We use industry-standard encryption (SSL/TLS) to protect your data when it travels between your device and our servers. Your password is hashed and stored securely; we do not store your password in plain text. We maintain firewalls and intrusion detection systems to prevent unauthorized access to our servers.

We retain your account information for as long as your account is active. If you close your account, we retain transaction records for the period required by financial regulations (typically several years). We delete other personal information within a reasonable timeframe unless we are required by law to retain it longer.

If we discover a data breach, we will notify you promptly and explain what information was affected and what steps we are taking to secure it.

Jurisdiction and Legal Framework

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

Our data practices comply with the laws of the jurisdictions we serve. If you have a privacy complaint, you can contact our support team or file a complaint with the relevant data protection authority in your jurisdiction.

Contact Us About Privacy

If you have questions about our privacy practices, want to exercise your rights, or have a privacy concern, contact our support team through standard channels. We aim to respond to privacy requests within a reasonable timeframe. We are committed to working with you to address any concerns about how we handle your personal information on mpochas.